Returns may or may not be accepted. Returns are at our full discretion. There will be a 15% restocking fee. Returns will not be considered after 30 days of purchase. If a return is accepted items must be returned exactly as initially received by customer. Full strands or full cards of cabochons must be returned complete as purchased.
If any natural flaws are found in the rough (fractures, excessive rock, etc.) due to the nature of the stone, a return may be accepted as long as it is a material error and not mishandling by the cutter.
The customer is allowed only one cut in a piece of rough.
Both sides must be returned.
Slabs or parts of a piece will not be accepted.
Any misuse, mistreatment or modification of any product will void any chance of return.
Rough material, strands, or cabochons cannot have any water soaking, excessive heat or any chemicals added to it at any time.
Shipping is the complete responsibility of the customer. Special orders and cuts are non returnable or refundable.